Google Apps

Google Apps @ Unimelb

GDriveGoogle Drive
Create and share a variety of online documents, from docs, spreadsheets and slides.
GmailGmail
Send and receive Emails, instant IM and protection from spam and virus.
GCalCalendar
Share calendars and schedule people easily, even from your mobile device.

MobileMobile
Sync Google services to your phone and tablet so that you can access what's important to you.

HangoutHangout
Free instant messaging, and file transfer make staying in touch a breeze.

SitesSites
Create, share and publish websites.

Frequently Asked Questions

  • Two email addresses linked to account

    All students on the Google apps system receive two email addresses,

    • username@student.unimelb.edu.au (jsmith@student.unimelb.edu.au)
    • initial.surname@student.unimelb.edu.au (j.smith@student.unimelb.edu.au)

    Both addresses receive emails to the same inbox. You can choose either of these to be your default address by following the below steps

    • Log into your Google Apps account
    • Click the gear icon in the upper-right and select Settings
    • Select the Accounts and Import tab
    • In the section labelled 'Send mail as', select the default address you want to use, and click Make default
    • Click on Save Changes.
  • Difference between POP and IMAP

    If you're trying to decide between using POP and IMAP, we encourage you to use IMAP. Unlike POP, IMAP offers two-way communication between your web Gmail and your email client. This means when you log in to Gmail using a web browser, actions you perform on email clients and mobile devices (ex: putting mail in a 'work' folder) will instantly and automatically appear in Gmail (ex: it will already have a 'work' label on that email the next time you sign in).

    IMAP also provides a better method to access your mail from multiple devices. If you check your email at work, on your mobile phone, and again at home, IMAP ensures that new mail is accessible from any device at any given time. Finally, IMAP offers a more stable experience overall. Whereas POP is prone to losing messages or downloading the same messages multiple times, IMAP avoids this through two-way syncing capabilities between your mail clients and your web Gmail.

  • How do I configure IMAP?

    The first step is to ensure IMAP is enabled on your account. Follow the instructions in this link to enable IMAP.This link also has instructions on how to configure supported IMAP clients.

    In general, the server settings are:

    • Incoming mail: imap.gmail.com, Port: 993, SSL
    • Outgoing mail: smtp.gmail.com, Port: 465, SSL
    • Email address: In the format username@student.unimelb.edu.au / initial.surname@student.unimelb.edu.au (your desired 'From' address).
    • Username: In the format username@student.unimelb.edu.au (eg. jsmith@student.unimelb.edu.au).

    Important step: click the Outgoing Server tab. Make sure that 'My outgoing server (SMTP) requires authentication' is selected. The radio button 'Use same settings as my incoming mail server' should also be selected.

    NOTE: If you receive an authentication error during setup, you may need to reset your password. You can reset your password via this webpage: https://accounts.unimelb.edu.au/manage/login/student.

  • How do I configure POP?

    In general, the server settings are:

    • Incoming: pop.gmail.com, Port: 995, SSL
    • Outgoing: smtp.gmail.com, Port: 587 or 465, SSL.
    • Email address: In the format username@student.unimelb.edu.au / initial.surname@student.unimelb.edu.au (your desired 'From' address).
    • Username: In the format username@student.unimelb.edu.au (eg. jsmith@student.unimelb.edu.au).
    • Turn On Less Secure App Access: https://www.google.com/settings/security/lesssecureapps .

    For more information on POP client configuration, please Click Here.

    Please be mindful of the security concerns regarding turning the less secure app access on. For detailed information on Less Secure App Access, please click here.

    NOTE: If you receive an authentication error during setup, you may need to reset your password. You can reset your password via this webpage: https://accounts.unimelb.edu.au/manage/login/student.

  • Unimelb email through personal account

    POP3 via Personal Gmail

    From your personal Gmail account:

    • Click the gear icon in the upper-right and select Settings
    • Click Accounts
    • Click Add a POP3 mail account you own
    • Enter your University Google Apps address. In the format username@student.unimelb.edu.au
    • Where it asks for username enter your full University Google Apps address in the format username@student.unimelb.edu.au
    • For POP server, enter pop.gmail.com
    • Uncheck the option Leave a copy on the local server
    • A verification email will be sent to your University Google Apps account
    • Copy and paste the verification code
    • Once successful you will then be prompted to choose which email account you wish to send emails from.

    NOTE: This process may take a few hours, once you have enabled the settings.

    Add forwarding address

    Log in to your Google apps account, then:

    • Click the gear icon in the upper-right and select Mail settings
    • Under Forwarding and POP/IMAP
    • Click Add a forwarding address
    • Enter your desired email address
    • A verification email will be sent to the forwarding address
    • Copy and paste the verification code

    Once the verification is done, go back into your Google apps account and here you can choose to keep a copy of the mail on your inbox.

  • After completing studies

    Your student account may be deactivated within 12 months after you graduate. It is advisable that you forward any important emails to your own personal email address.

    You may consider to request an alumni account (firstname.lastname@alumni.unimelb.edu.au) so you can keep in contact with the university and receive benefits awarded only to alumni members. Register here to become a member of the alumni community. Alumni accounts are 'forwarding' accounts which will send any received email to your nominated personal email address, as opposed to having a unique inbox like a student email account.

    Saving Emails

    Emails from your Google Apps account can be archived by either downloading the emails to an email client (eg. Ms Outlook, Apple Mail) or to a personal Gmail account via the POP protocol.

    • Email Client

    This page has the instructions on how to configure supported POP clients. In general, the server settings are:

    • Incoming: pop.gmail.com, Port: 995, SSL
    • Outgoing: smtp.gmail.com, Port: 587 or 465, SSL
    • Email address: In the format username@student.unimelb.edu.au / initial.surname@student.unimelb.edu.au (desired From address).
    • Username: In the format username@student.unimelb.edu.au (eg. jsmith@student.unimelb.edu.au).
    • Turn On Less Secure App Access: https://www.google.com/settings/security/lesssecureapps .

    For detailed instructions on configuration of POP, please Click Here.

    Please be mindful of the security concerns regarding turning the less secure app access on. For detailed information on Less Secure App Access, please click here.

    NOTE: If you receive an authentication error during setup, you may need to reset your password. You can reset your password via this webpage: https://accounts.unimelb.edu.au/manage/login/student.

    • Personal Gmail account

    From your personal Gmail account:

    • Click the gear icon in the upper-right and select Mail settings
    • Click Accounts and Import
    • Click Add POP3 email account
    • Enter your University Google Apps address. In the format username@student.unimelb.edu.au
    • Where it asks for username enter your full University Google Apps address in the format username@student.unimelb.edu.au
    • For POP server, enter pop.gmail.com
    • Uncheck the option Leave a copy on the local server
    • A verification email will be sent to your University Google Apps account
    • Copy and paste the verification code
    • Once successful you will then be prompted to choose which email account you wish to send emails from.

    NOTE: This process may take a few hours, once you have enabled the settings.

  • Unimelb Gmail - Direct link

    When there is a problem with authentication via the Student Portal, the alternate ways to access the Unimelb Google Apps account is via these links:

  • Change password

    To change your University email password, please Click here.

  • Errors accessing Google Apps

    Account Verification Error on Smartphone/Email Client (UnlockCaptcha Process)

    If you receive an authentication error during setup, you may need to reset your password. You can reset your password via this webpage: Student Account Management. If issue is still unresolved, use an UnlockCaptcha process to verify and unlock the account. The links to do this are as follows:

    NOTE: (Google sometimes locks a user account for security reasons, when the user tries to access their account via multiple devices.)

    Timeout Errors

    Try deleting your browser cache and cookies.

    Alternatively, try using another web browser (e.g. Internet Explorer, Mozilla Firefox, Google Chrome).

  • Deal with unwanted emails

    The University community can experience an increased influx of unsolicited or suspicious emails. You as students need to be increasingly cautious of such emails, as they aim to steal your electronic identity and use it to compromise your personal information, or access your computer system. Continue reading about unwanted emails.