Student IT
Supporting your online learning and digital capabilities
Our Support Channels
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Help Desk
Visit the team at one of our help desks in the Baillieu Library or ERC Library.
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Live Chat
Chat with a Student IT assistant during our operating hours below.
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Phone Call
Call 13MELB, select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT.
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Support Ticket
Notify us of an issue with university systems or services, or request assistance after-hours.
Operating Hours
Semester 2
Baillieu Help Desk | ERC Help Desk | Online Live Chat | |
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Monday - Thursday | 9 AM - 6 PM | 9 AM - 8 PM | 9 AM - 7:30 PM |
Friday | 9 AM - 5 PM | 9 AM - 5 PM | 9 AM - 6 PM |
Weekends | 11 AM - 5 PM | 11 AM - 5 PM | 11 AM - 5 PM |
Effective August 30th 2023