UniWireless

University students

Connect to UniWireless

List of networks available at the university, with UniWireless highlighted.

  1. Select UniWireless on your device from the available wireless networks.
  2. Input your username and password when prompted.
  3. If prompted, press "Trust" to verify the certificate.
  4. If connecting to the network for the first time on this device, you will need to accept terms of use.
  5. You can now access the internet using the UniWireless network.

Alternatively, you may setup your device using the appropriate settings.

Coverage

UniWireless is available everywhere on-campus.


Basic Troubleshooting

If you are having trouble connecting to the Wi-Fi on campus:

  • Try clearing your device cache, forgetting the wireless network and then try to reconnect.
  • Connect to the Connect2UoM wireless network. This network does not provide internet access. However, it can be used to run Cloudpath Express, a program that can help solve connectivity issues with the other networks.
  • If you're not prompted to accept the UniWireless terms of use after following these steps, try visiting a website you've never visited before, or
  • Visit our troubleshooting guide for more quick fixes.


  • Further Device Troubleshooting

    Android

    Follow the instructions at http://wireless.unimelb.edu.au/uniwireless.html

    iOS

    1. Settings
    2. General
    3. Profiles (if not shown, connect to network as per normal)
    4. Delete any network profiles
    5. Retry connecting to network

    Windows

    1. Click Start/Windows button
    2. Type “Command Prompt”
    3. Right click on the application, and click “Run as Administrator”
    4. Type in the following lines, clicking enter after each one
      1. netsh wlan delete profile name="UniWireless"
      2. netsh winsock reset
      3. netsh int ip reset
    5. Connect to the “Connect2UoM” network
    6. Go to https://xpc-prod.unimelb.edu.au
    7. Open NetworkWizardLoader.exe to run Cloudpath Express and connect to UniWireless

    Mac

    1. Open Spotlight search (magnifying glass in top right corner of screen)
    2. Search for “System Preferences”
    3. Click on “Language and Region”
    4. Ensure the correct date, time and region settings are in place
    5. In Spotlight search, enter “Keychain Access”
    6. Click “login” then “Certificates” (left menu bar)
    7. Delete any non-Apple certificates
    8. In Spotlight search, enter “Profiles”
    9. Delete any profiles that appear
    10. Retry connecting to network
    11. If you are still unable to connect, it is possibly a device lockout. Wait 30 minutes without connecting to UniWireless or Eduroam, then try reconnecting.
  • AUP Captive Portal Troubleshooting

    Sometimes a device can connect to the network okay, but then the AUP (Acceptable Use Policy) portal (one-time blue login screen with terms and conditions) won't display or will throw an error.

    AUP portal not appearing automatically or web traffic not working

    First step is to make sure that the portal is able to appear. Type captive.apple.com into any browser, which the network should redirect to the portal. If it throws an error, continue to next section.

    General internet addresses (google.com, theage.com.au) will also work often but not always, whereas the captive redirect URL will work every time. This is how all devices are initially routed to the UniWireless AUP and any captive network portal. Devices test their own proprietary address (captive.apple.com for Apple, msftconnecttest.com for Microsoft, etc), then the captive network will redirect that traffic to the correct portal. For whatever reason, sometimes this process does not happen automatically.

    'Website cannot be displayed' or 'Page does not exist' error

    This is usually because traffic is being routed incorrectly through a DNS server, then hitting a roadblock. The solution is to remove any static DNS server addresses and/or set to Automatic.

    Mac: System Preferences > Network > Wi-Fi (interface) > Advanced > DNS > DNS Servers (left)

    Windows: Control Panel > Network and Sharing Center > Wi-Fi (connection) > Properties > Internet Protocol Version 4 > Properties > DNS Servers (bottom)

    On Windows, if simply removing the servers does not work, open up Command Prompt/Powershell and enter the below commands in order:

    ipconfig /release
    ipconfig /renew
    ipconfig /flushdns
    net stop dnscache
    net start dnscache

    'Radius session does not exist' error within portal

    Close the browser and reopen, navigate to captive.apple.com if necessary.

    'Invalid username or password' error within portal

    1. 'Forget' the Visitor network and reconnect to UniWireless.
    2. Double check that your username + password are entered correctly, then try a password reset.