Virtual Drop-In Sessions

Have a complicated technical issue that would be easier to explain via Zoom rather than chat? Student IT’s virtual drop-in service is here to help!

Virtual drop-in sessions are hosted in Zoom and are a great way to get quick assistance from Student IT, particularly for technical issues that may be difficult to explain using online chat.

If your enquiry can’t be resolved during a drop-in session, the Student IT team will create a support ticket for you, ensuring your issue is sent to the right support team to get the assistance you need.

Virtual drop-ins are suitable for queries about:

  • Student accounts
  • Canvas LMS
  • Email
  • Software
  • General hardware
  • MyUniApps
  • Exam technologies

How to access a Virtual drop-in session

Virtual drop-in sessions are available for students from 10am to 2pm (AEDT), Monday to Friday. No bookings are required. You can access this service via the button below. You’ll be placed in an online waiting room before speaking with a Student IT staff member.
Access the Student IT Virtual Drop-in session

Outside of these service hours, or based on your preferred way to get help from the team, you can continue contacting Student IT via Chat or submit a support request.

Guidelines

Please read the following guidelines for this service. They contain important information about the University's policy on use of computing and network facilities.

  • Respectful treatment of others

    Failure to treat fellow students, staff members or members of the public in a professional and respectful manner will always be taken seriously by the team and may have major consequences for the student involved. Such behaviour:

    • May have a serious effect on the health and wellbeing of the person or people affected.
    • Can harm the reputation of the student who has demonstrated this behaviour and consequently may adversely affect their ability to attain employment and registration with regulatory bodies.
    • Can harm the reputation of businesses and private individuals and can potentially put them at risk of adverse consequences such as litigation. It may also result in a refusal of such enterprises to accept students for placements in the future.
    • Can disrupt or interfere with the learning of other students.

    Therefore:

    • Students must always demonstrate respectful behaviour towards their fellow students and towards members of Student IT staff.
    • Students must always demonstrate respectful behaviour to members of the public.
    • Bullying, harassment, victimisation, vilification of or discrimination against any person, be it a fellow student, staff member or any member of the public, will not be tolerated under any circumstances.
    • Mature and considerate verbal, social and physical behaviour is expected in all teaching and learning activities.
  • Using Zoom securely

    Zoom has been a great way to keep in touch with work meetings, daily stand ups and the odd coffee catch ups. Although Zoom has been a great way to keep connected, there have been cases of 'Zoom-bombing' happening. This is where online trolls are joining meetings and causing disruptions by sharing graphic content. Attackers are also using Zoom chat rooms to steal personal and sensitive information or spreading malware by sharing clickable links or transferring files during meetings.

    To help you use Zoom more securely, there are a few tips you can follow to ensure your meetings run with minimal disturbances and free of uninvited participants tagging along.

  • Consequences of Misuse

    Misuse of IT facilities is treated seriously by the University. Disciplinary action is taken under Provision and Acceptable Use of IT Policy (MPF1314)

  • Privacy

    Your personal information is managed under the Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic). Personal information is recorded information that identifies a person or could reasonably be used to identify them. All personal information collected by the University is governed by the University's Privacy Policy.