Contact Us
Student IT are a team of passionate students that can help you with a range of IT needs. Ask us about using UniMelb applications, managing your digital uni life, or setting up your devices with software.
Student IT is currently closed for the Holiday Break.
Our Live Chat services will re-open on Tuesday, January 2nd 2024, at 9 AM (AEDT).
We hope you have a happy holiday!
Are you encountering issues with MFA/Okta? Request to join our callback list for assistance when we re-open: Submit a request here.
Operating hours
Holiday Break
| Live Chat | Baillieu Library Help Desk | ERC Library Help Desk | |
|---|---|---|---|
| Monday - Sunday | Closed until January 2nd 2024 | Closed until January 2nd 2024 | Closed until January 2nd 2024 |
Effective December 22nd 2023
Note: Public Holiday or University Holiday special hours may be in place. Please open the accordion below for further information.
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Public Holiday & University Holiday Special Hours
Live Chat Baillieu Library ERC Library Good Friday
Friday 7 AprilClosed Closed Closed Saturday before Easter Sunday
Saturday 8 April11am - 5pm 11am - 5pm 11am - 5pm Easter Sunday
Sunday 9 AprilClosed Closed Closed Easter Monday
Monday 10 April12pm - 4pm 11am - 5pm Closed Tuesday 11 April 12pm - 4pm 11am - 5pm 11am - 5pm ANZAC Day
Tuesday 25 AprilClosed Closed Closed King's Birthday
Monday 12 June9am - 7:30pm 11am - 5pm 11am - 5pm Open Day
Sunday 20 August9am - 5pm 11am - 5pm 11am - 5pm Friday before the AFL Grand Final
Friday 29 September11am - 5pm 11am - 5pm 11am - 5pm Melbourne Cup
Tuesday 7 November9am - 7:30pm 9am - 6pm 9am - 8pm Christmas Holiday
Saturday 23 December - Monday 1 JanuaryClosed Closed Closed Last updated December 14th 2023
Help Desk
Student IT Help Desks are currently located in the Baillieu and ERC Libraries
Our Support Channels
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Help Desk
Visit the team at one of our help desks in the Baillieu Library or ERC Library.
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Live Chat
Chat with a Student IT assistant during our operating hours above.
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Phone Call
Call 13MELB, select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT.
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Support Ticket
Notify us of an issue with university systems or services, or request assistance after-hours.
Outside of Australia?
Call Student IT on +61 3 9035 5511 and follow the prompts for assistance.
Okta/MFA Support
Call 13MELB (13 6352 - within Australia, +61 3 9035 5511 - outside Australia), select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT for help with Okta & Multi-factor Authentication.
IT support for staff or university owned devices
If you have an active staff account or use a university owned device , please call the Service Centre through (03) 8344 0888 or through the ServiceNow portal for support.