Find Us


Student IT are a team of passionate students that can help you with a range of IT needs. Ask us about using UniMelb applications, managing your digital uni life, or setting up your devices with software.

Operating hours

Summer Semester 2023

 Live ChatBaillieu LibraryERC Library
Monday - Thursday9am - 7:30pm 10am - 5pm10am - 5pm
Friday9am - 6pm10am - 5pm10am - 5pm
Saturday11am - 5pm11am - 5pmClosed
Sunday11am - 5pmClosed11am - 5pm

Effective from January 3rd 2023

Public Holiday & Special Hours

 Live ChatBaillieu LibraryERC Library
Australia Day
Thursday 26 January
ClosedClosed Closed
Labour Day
Monday 13 March
TBCTBCTBC

Okta/MFA Support

Call 13MELB (13 6352 within Australia, +61 3 9035 5511outside Australia), select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT for help with Okta & Multi-factor Authentication.

Outside of Australia?

Call Student IT on +61 3 9035 5511 and follow the prompts for assistance.

IT support for staff

If you are a staff member, please contact the Service Centre through the ServiceNow portal for support with UoM devices and systems. Alternatively, call on x40888 or (03) 8344 0888.