Contact Us

Student IT are a team of passionate students that can help you with a range of IT needs. Ask us about using UniMelb applications, managing your digital uni life, or setting up your devices with software.

Operating hours

Semester 1

Live ChatBaillieu LibraryERC Library
Monday - Thursday9am - 7:30pm9am - 6pm9am - 8pm
Friday9am - 6pm9am - 5pm9am - 5pm
Saturday and Sunday11am - 5pm11am - 5pm11am - 5pm

Effective from March 10th 2023

Note: Upcoming special hours for the Easter holiday and Non-teaching Period. Open accordion below for further information.

  • Public Holiday & Special Hours
    Easter holidayLive ChatBaillieu LibraryERC Library
    Good Friday
    Friday 7 April
    Saturday before Easter Sunday
    Saturday 8 April
    11am - 5pm11am - 5pm11am - 5pm
    Easter Sunday
    Sunday 9 April
    Easter Monday
    Monday 10 April
    12pm - 4pm11am - 5pmClosed
    Tuesday 11 April12pm - 4pm11am - 5pm11am - 5pm
    ANZAC Day
    Tuesday 25 April

    Last updated on April 12th 2023

Outside of Australia?

Call Student IT on +61 3 9035 5511 and follow the prompts for assistance.

Okta/MFA Support

Call 13MELB (13 6352 within Australia, +61 3 9035 5511outside Australia), select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT for help with Okta & Multi-factor Authentication.

IT support for staff or university owned devices

If you have an active staff account or use a university owned device , please call the Service Centre through (03) 8344 0888 or through the ServiceNow portal for support.