Student IT are a team of passionate students that can help you with a range of IT needs. Ask us about using UniMelb applications, managing your digital uni life, or setting up your devices with software.
|Live Chat||Baillieu Library||ERC Library|
|Monday - Thursday||9am - 7:30pm||9am - 6pm||9am - 8pm|
|Friday||9am - 6pm||9am - 5pm||9am - 5pm|
|Saturday and Sunday||11am - 5pm||11am - 5pm||11am - 5pm|
Effective from March 10th 2023
Note: Upcoming special hours for the Easter holiday and Non-teaching Period. Open accordion below for further information.
Public Holiday & Special Hours
Easter holiday Live Chat Baillieu Library ERC Library Good Friday
Friday 7 April
Closed Closed Closed Saturday before Easter Sunday
Saturday 8 April
11am - 5pm 11am - 5pm 11am - 5pm Easter Sunday
Sunday 9 April
Closed Closed Closed Easter Monday
Monday 10 April
12pm - 4pm 11am - 5pm Closed Tuesday 11 April 12pm - 4pm 11am - 5pm 11am - 5pm ANZAC Day
Tuesday 25 April
Closed Closed Closed
Last updated on April 12th 2023
Speak with a Student IT assistant during our operating hours (see below)
Call 13MELB, select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT.
Notify us of an issue with Uni systems or services, or request assistance after-hours
Outside of Australia?
Call Student IT on +61 3 9035 5511 and follow the prompts for assistance.
Call 13MELB (13 6352 - within Australia, +61 3 9035 5511 - outside Australia), select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT for help with Okta & Multi-factor Authentication.
IT support for staff or university owned devices
If you have an active staff account or use a university owned device , please call the Service Centre through (03) 8344 0888 or through the ServiceNow portal for support.