Find Us
Student IT are a team of passionate students that can help you with a range of IT needs. Ask us about using UniMelb applications, managing your digital uni life, or setting up your devices with software.
Operating hours
Summer Semester 2023
| Live Chat | Baillieu Library | ERC Library | |
|---|---|---|---|
| Monday - Thursday | 9am - 7:30pm | 10am - 5pm | 10am - 5pm |
| Friday | 9am - 6pm | 10am - 5pm | 10am - 5pm |
| Saturday | 11am - 5pm | 11am - 5pm | Closed |
| Sunday | 11am - 5pm | Closed | 11am - 5pm |
Effective from January 3rd 2023
Public Holiday & Special Hours
| Live Chat | Baillieu Library | ERC Library | |
|---|---|---|---|
| Australia Day Thursday 26 January | Closed | Closed | Closed |
| Labour Day Monday 13 March | TBC | TBC | TBC |
Okta/MFA Support
Call 13MELB (13 6352 - within Australia, +61 3 9035 5511 - outside Australia), select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT for help with Okta & Multi-factor Authentication.
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Live Chat
Speak with a Student IT assistant during our operating hours (see below)
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Phone Call
Call 13MELB, select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT.
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Support Ticket
Notify us of an issue with Uni systems or services, or request assistance after-hours
Outside of Australia?
Call Student IT on +61 3 9035 5511 and follow the prompts for assistance.
IT support for staff
If you are a staff member, please contact the Service Centre through the ServiceNow portal for support with UoM devices and systems. Alternatively, call on x40888 or (03) 8344 0888.