Contact Us
Student IT are a team of passionate students that can help you with a range of IT needs. Ask us about using UniMelb applications, managing your digital uni life, or setting up your devices with software.
Operating hours
Semester 1
| Live Chat | Baillieu Library | ERC Library | |
|---|---|---|---|
| Monday - Thursday | 9am - 7:30pm | 9am - 6pm | 9am - 8pm |
| Friday | 9am - 6pm | 9am - 5pm | 9am - 5pm |
| Saturday and Sunday | 11am - 5pm | 11am - 5pm | 11am - 5pm |
Effective from March 10th 2023
Note: Upcoming special hours for the Easter holiday and Non-teaching Period. Open accordion below for further information.
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Public Holiday & Special Hours
Easter holiday Live Chat Baillieu Library ERC Library Good Friday
Friday 7 AprilClosed Closed Closed Saturday before Easter Sunday
Saturday 8 April11am - 5pm 11am - 5pm 11am - 5pm Easter Sunday
Sunday 9 AprilClosed Closed Closed Easter Monday
Monday 10 April12pm - 4pm 11am - 5pm Closed Tuesday 11 April 12pm - 4pm 11am - 5pm 11am - 5pm ANZAC Day
Tuesday 25 AprilClosed Closed Closed Last updated on April 12th 2023
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Live Chat
Speak with a Student IT assistant during our operating hours (see below)
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Phone Call
Call 13MELB, select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT.
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Support Ticket
Notify us of an issue with Uni systems or services, or request assistance after-hours
Outside of Australia?
Call Student IT on +61 3 9035 5511 and follow the prompts for assistance.
Okta/MFA Support
Call 13MELB (13 6352 - within Australia, +61 3 9035 5511 - outside Australia), select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT for help with Okta & Multi-factor Authentication.
IT support for staff or university owned devices
If you have an active staff account or use a university owned device , please call the Service Centre through (03) 8344 0888 or through the ServiceNow portal for support.