Student IT
Supporting your online learning and digital capabilities
Microsoft Outlook is here
In December 2024, the University completed the migration of Gmail to Microsoft Outlook to enhance students’ digital collaboration experience. Click the button below to learn more and take action.
Learn more
Our Support Channels
Student IT will be closed on Monday, 27 January 2025 (Australia Day Public Holiday)
All services will be closed. Regular hours will resume on Tuesday, 28 January 2025.
Visit the team at one of our help desks located around campus during our operating hours below.
Visit a desk (Baillieu) Visit a desk (ERC)
| SUMMER | Baillieu Library (Ground) | ERC Library (Level 1) |
|---|---|---|
| Monday - Thursday | 10 AM - 5 PM | 10 AM - 5PM |
| Friday | 10AM - 5PM | 10 AM - 5 PM |
| Saturday | 11 AM - 5 PM | Closed |
| Sunday | Closed | 11 AM - 5 PM |
Chat in real-time with a Student IT team member for IT assistance during our operating hours below.
| Monday - Thursday | 9 AM - 7:30 PM |
|---|---|
| Friday | 9 AM - 6 PM |
| Saturday & Sunday | 11 AM - 5 PM |
Call 13MELB, select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT.
Outside of Australia?
Call Student IT on +61 3 9035 5511 and follow the prompts for assistance.
Notify us of an issue with university systems or services, or request assistance after-hours.
Looking for Staff IT support or using a University-owned device?
If you require assistance with your staff account or university-owned device, please call the Service Centre on (03) 8344 0888 for support.