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Microsoft Outlook is here

In December 2024, the University completed the migration of Gmail to Microsoft Outlook to enhance students’ digital collaboration experience. Click the button below to learn more and take action.

Learn more

Student Offboarding

Are you completing your course this semester? Find out what you need to do at the end of your degree regarding accounts and data.

Start offboarding

Our Support Channels

Student IT Mid-semester Break Operating Hours
Student IT services will be open on the following days & times during the Mid-semester Break between Friday, April 18th - Sunday, April 27th.

We will open with ongoing regular operating hours on Monday, April 28th.
  Help Desk (Baillieu) Help Desk (ERC) Live Chat Phone Call
Friday, April 18thCLOSED CLOSED CLOSED CLOSED
Saturday, April 19th Regular Hours Regular Hours Regular Hours Regular Hours
Sunday, April 20thCLOSED CLOSED CLOSED CLOSED
Monday, April 21st11 AM - 5 PMCLOSED 11 AM - 5 PM11 AM - 5 PM
Tuesday, April 22nd11 AM - 5 PM11 AM - 5 PM 11 AM - 5 PM11 AM - 5 PM
Wednesday, April 23rd Regular Hours Regular Hours Regular Hours Regular Hours
Thursday, April 24th Regular Hours Regular Hours Regular Hours Regular Hours
Friday, April 25thCLOSED CLOSED CLOSED CLOSED
Saturday, April 26th Regular Hours Regular Hours Regular Hours Regular Hours
Sunday, April 27th Regular Hours Regular Hours Regular Hours Regular Hours

Visit the team at one of our help desks located around campus during our operating hours below.

Visit a desk (Baillieu) Visit a desk (ERC)

SEMESTER 1 Baillieu Library (Ground) ERC Library (Level 1)
Monday - Thursday 9 AM - 6 PM 9 AM - 8 PM
Friday 9 AM - 5PM 9 AM - 5 PM
Saturday 11 AM - 5 PM 11 AM - 5 PM
Sunday 11 AM - 5 PM 11 AM - 5 PM

Chat in real-time with a Student IT team member for IT assistance during our operating hours below.

Start a chat

Monday - Thursday 9 AM - 7:30 PM
Friday 9 AM - 6 PM
Saturday & Sunday 11 AM - 5 PM

Call 13MELB, select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT.

Make a call (in Australia)

Outside of Australia?

Call Student IT on +61 3 9035 5511 and follow the prompts for assistance.

Notify us of an issue with university systems or services, or request assistance after-hours.

Create a ticket

Looking for Staff IT support or using a University-owned device?

If you require assistance with your staff account or university-owned device, please call the Service Centre on (03) 8344 0888 for support.