Student IT
Supporting your online learning and digital capabilities
Our Support Channels
Student IT is open with reduced hours on Tuesday, November 5th 2024 (Melbourne Cup)
All support channels will be available. Our Baillieu help desk, ERC help desk, live chat, and phone services will operate from 11 AM - 5 PM.
Regular weekday hours will resume on Wednesday, November 6th 2024.
Visit the team at one of our help desks located around campus during our operating hours below.
Visit a desk (Baillieu) Visit a desk (ERC)
| SEMESTER 2 | Baillieu Library (Ground) | ERC Library (Level 1) |
|---|---|---|
| Monday - Thursday | 9 AM - 6 PM | 9 AM - 8 PM |
| Friday | 9 AM - 5 PM | 9 AM - 5 PM |
| Saturday & Sunday | 11 AM - 5 PM | 11 AM - 5 PM |
Chat in real-time with a Student IT team member for IT assistance during our operating hours below.
| Monday - Thursday | 9 AM - 7:30 PM |
|---|---|
| Friday | 9 AM - 6 PM |
| Saturday & Sunday | 11 AM - 5 PM |
Call 13MELB, select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT.
Outside of Australia?
Call Student IT on +61 3 9035 5511 and follow the prompts for assistance.
Notify us of an issue with university systems or services, or request assistance after-hours.
Looking for Staff IT support or using a University-owned device?
If you require assistance with your staff account or university-owned device, please call the Service Centre on (03) 8344 0888 for support.