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Microsoft Outlook is here

In December 2024, the University completed the migration of Gmail to Microsoft Outlook to enhance students’ digital collaboration experience. Click the button below to learn more and take action.

Learn more

Student Offboarding

Are you completing your course this semester? Find out what you need to do at the end of your degree regarding accounts and data.

Start offboarding

Our Support Channels

Visit the team at one of our help desks located around campus during our operating hours below.

Visit a desk (Baillieu) Visit a desk (ERC)

SUMMER Baillieu Library (Ground) ERC Library (Level 1)
Monday - Thursday 9 AM - 6 PM 9 AM - 8 PM
Friday 9 AM - 5PM 9 AM - 5 PM
Saturday 11 AM - 5 PM 11 AM - 5 PM
Sunday 11 AM - 5 PM 11 AM - 5 PM

Chat in real-time with a Student IT team member for IT assistance during our operating hours below.

Start a chat

Monday - Thursday 9 AM - 7:30 PM
Friday 9 AM - 6 PM
Saturday & Sunday 11 AM - 5 PM

Call 13MELB, select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT.

Make a call (in Australia)

Outside of Australia?

Call Student IT on +61 3 9035 5511 and follow the prompts for assistance.

Notify us of an issue with university systems or services, or request assistance after-hours.

Create a ticket

Looking for Staff IT support or using a University-owned device?

If you require assistance with your staff account or university-owned device, please call the Service Centre on (03) 8344 0888 for support.