Student IT are a team of passionate students that can help you with a range of IT needs. Ask us about using UniMelb applications, managing your digital Uni life, or setting up your devices with software.
Chat with us online for quick support with IT issues or if you have any questions. Open Live Chat
|Live Chat Hours (AEDT)|
|Monday-Thursday||9:00am - 9:00pm|
|Friday||9:00am - 6:00pm|
|Saturday-Sunday||11:00am - 5:00pm|
Submit a support request
This option is best suited to issues you suspect may take a while to resolve or be ongoing.Get Support
Please include as much information as you can, and we will respond within 1-2 business days with advice and/or solutions.
Staff IT support
If you are a staff member, please contact the Service Centre through the ServiceNow portal for support with Uni devices or systems.Get Support
Alternatively, call on x40888 or (03) 8344 0888
Frequently Asked Questions
Need help studying away from Uni? View our full guide on getting connected; covering VPN, Canvas, myUniApps, Zoom and Lecture Capture.
Please note that we are not equipped to help with hardware issues.
For all staff IT issues, please call 834 40888 or submit a ticket using the Staff Services Portal.
How do I install Microsoft Office or other software?
As a student, you can install Microsoft Office 365 on up to five devices. Check out this guide for instructions on how to install Office 365 using your University credentials.
To find out what other downloadable software is available to you as a student, head to the Software page on our website. While there, you will also see what software is available on library computers and faculty-specific computer labs.
- I can't login to my student account. What do I do?
How do I reset my password?
You can reset your password at accounts.unimelb.edu.au. We recommend resetting your student password every 6 months.
Why do I have two email addresses?
Each student at the University has a primary email address and an alias email address. Both email addresses redirect received emails to the same inbox – so don’t worry about missing out on any emails!
It is easy to remember that your primary email address is in the format firstname.lastname@example.org. This is the email you should use when connecting to the eduroam Wi-Fi network and when downloading software using your student account.
How do I connect to Wi-Fi on campus?
While on-campus, students can access Wi-Fi by connecting to either the UniWireless or eduroam networks. Off-campus, at other participating tertiary education institutions, you can get online with your UniMelb credentials on eduroam.
Please use your UniMelb username and password when logging in to UniWireless (same as the LMS).
For eduroam, please use your student email address as the username, and your regular password.
If you’re having trouble connecting to Wi-Fi, check out our troubleshooting guide here.
- How do I book a project room at the libraries?
How do I print on campus?
At all libraries and most university buildings, students can use Student Print to print, scan and copy documents.
There are three easy ways to print at the University:
For all other printers that require UniPrint, please visit one of Student IT’s helpdesks at the Baillieu Library, Eastern Resource Centre (ERC) Library or Giblin Eunson Library or lodge an online ticket for instructions on how to connect.
I have an issue with a University-owned device, how can I get help?
The quickest way to get help for University-owned devices is to contact the Service Centre by phone on (03) 834 40888. If you are unable to call, please lodge an online support request here.
Disclosure of Personal Information
The University's student email service has a spam filtering system. Generally it is not possible to take action against spammers unless the spam falls within the provisions of the Spam Act 2003. However, the University does act against University personnel who send spam. Particularly, the use of student mailing lists by students to advertise books for sale or books wanted is spamming and does lead to penalties.
Consequences of Misuse