Published: 01 Mar 2021
Canvas update: button changes
The Media Upload button has been removed from the Rich Content Editor (RCE) in Canvas, which will change the way students upload media content.
Student IT are a team of passionate students that can help you with a range of IT needs. Ask us about using UniMelb applications, managing your digital Uni life, or setting up your devices with software.
Speak with a Student IT assistant between 9am - 6pm AEDT (1pm - 5pm on weekends)Chat Now
Notify us of an issue with Uni systems or services, or request assistance after-hoursCreate
Get direct assistance from a Student IT assistant over Zoom, from 12pm - 4pm weekdaysJoin Now
|Baillieu Library||Giblin Eunson Library|
|Monday - Thursday||9:15am - 7pm||10am - 1pm & 4pm - 7pm|
|Friday||9:15am - 5pm||10am - 1pm|
|Saturday||11am - 5pm||Closed|
|Sunday||11am - 5pm||11am - 5pm|
Need help studying away from Uni? View our full guide on getting connected; covering VPN, Canvas, myUniApps, Zoom and Lecture Capture.
Please note that we are not equipped to help with hardware issues.
For all staff IT issues, please call 834 40888 or submit a ticket using the Staff Services Portal.
Student IT has multiple channels to provide support for you, whether you are studying remotely or on campus. For online support, all students can contact us through chat or by submitting a support request. If visiting campus, you can find the locations and opening hours of our service desks here.
The University has established the COVID-19 Emergency Support Fund to assist students with purchasing IT hardware, such as laptops and internet access, to enable students to study remotely. More information can be found here.
Printers and scanners are located in libraries and available to students. You can find out more about Student Print here. Please check the opening hours of libraries to plan your visit to campus.
Unfortunately, we are unable to assist with University-owned devices. The quickest way to get help for University-owned devices is to contact the Service Centre by phone on (03) 834 40888. If you are unable to call, please lodge an online support request here.
You can reset your password at accounts.unimelb.edu.au. We recommend resetting your student password every 6 months.
Each student at the University has a primary email address and an alias email address. Both email addresses redirect received emails to the same inbox – so don’t worry about missing out on any emails!
It is easy to remember that your primary email address is in the format firstname.lastname@example.org. This is the email you should use when connecting to the eduroam Wi-Fi network and when downloading software using your student account.
The University's student email service has a spam filtering system. Generally it is not possible to take action against spammers unless the spam falls within the provisions of the Spam Act 2003. However, the University does act against University personnel who send spam. Particularly, the use of student mailing lists by students to advertise books for sale or books wanted is spamming and does lead to penalties.