Microsoft service issue

We are aware of a widespread Microsoft issue currently affecting Outlook email services. Microsoft is actively working to restore services. We apologise for the inconvenience and appreciate your patience. If you are experiencing this issue, there is no need to report it, as we are already investigating.

Updated: Friday, November 13th, 10AM

What do you need help with today?

  • Wi-Fi & VPN

    Connect to UniWireless and eduroam or use the virtual private network (VPN).

  • Software

    Access the software catalogue, connect to MyUniApps and learn more about Microsoft 365.

  • Accounts & Access

    Set up your student account and change or reset your account password.

  • Multifactor Authentication

    Enrol for Okta or Google multifactor authentication and reset it if you have a new phone or deleted the application.

  • Rooms & Computers

    Book various campus spaces and study rooms using DiBS and library computers using BookIT.

  • Student Print

    Print, photocopy, and scan from anywhere on campus and manage your printing credit with Student Print.

  • Laptop Loans

    Access a range of laptop loan programs on a short-term basis for your academic needs.

  • Student Email

    Learn more about your student email and set your email up in the recommended Microsoft Outlook clients.

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Student Offboarding

Are you completing your course this semester? Find out what you need to do at the end of your degree regarding accounts and data.

Start offboarding

Our Support Channels

Visit the team at one of our help desks located around campus during our operating hours below.

Visit a desk (Baillieu) Visit a desk (ERC)

Baillieu Library (Ground) ERC Library (Level 1)
Monday - Thursday9 AM - 6 PM9 AM - 8 PM
Friday9 AM - 5 PM9 AM - 5 PM
Saturday & Sunday11 AM - 5 PM11 AM - 5 PM

Chat in real-time with a Student IT team member for IT assistance during our operating hours below.

Start a chat

Monday - Thursday 9 AM - 7:30 PM
Friday 9 AM - 6 PM
Saturday & Sunday 11 AM - 5 PM

Call 13MELB, select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT.

Make a call (in Australia)

Outside of Australia?

Call Student IT on +61 3 9035 5511 and follow the prompts for assistance.

Notify us of an issue with university systems or services, or request assistance after-hours.

Create a ticket

Looking for Staff IT support or using a University-owned device?

If you require assistance with your staff account or university-owned device, please call the Service Centre on (03) 8344 0888 for support.