Supporting your online learning and digital capabilities
Planned Network Outage
January 17th, 2023 (7:45pm - 10:00pm)
Please note there will be a planned network outage tonight in the Baillieu library and Brownless Biomedical library between 7:45pm-10:00pm.
During this period there will be no wired or wireless connectivity in the buildings. Both UniWireless and Eduroam will be unavailable. All library computers in the respective buildings are set to power off at 7:45pm and will be unavailable until 10:00pm. Please ensure you save your work before 7:45pm.
Google Workspace and Microsoft 365 (inc. Microsoft Teams, OneDrive, OneNote, and more) allow easy collaboration from anywhere and any device. Access using your student email and password.
View the range of available software (e.g. Microsoft desktop apps, Zoom, EndNote, Windows 10, NVivo, Autodesk), or go to myUniApps for remote access (e.g. EViews, SPSS).
Wi-Fi & VPN
Campus-wide internet is available on UniWireless for UoM students and eduroam for eligible visitors. Off-campus, access Uni services via the secure VPN.
Student Print allows easy printing, photocopying and scanning from anywhere on campus. Easily submit a job or manage your credit from the Portal.
Easily reset your password or activate your account for the first time through the Accounts portal. Here you can also activate your optional Themis account.
Build your digital capabilities with software tutorials for Microsoft 365 and Adobe Creative Cloud, EndNote, and how-to guides on troubleshooting your devices.
Submit a support request to Student IT
If you are expriencing a study-related IT issue, need help accessing your student account, or troubleshooting student software, please submit a ServiceNow support request to our team below:
Need Multifactor Authentication/Okta Support?
Visit our MFA Support page to enrol or reset:
Trying to access your staff account or have a university owned device?
If your enquiry or issue relates to a staff account or you are using a university-owned device/hardware, please contact the Service Centre on 8344 0888 for assistance.
For staff queries, please ensure you have a valid, current contract and an active staff account. If unsure, please contact your supervisor first before the Service Centre.
There are around 300 available computers across all libraries. Book in advance to ensure your spot.
Project Rooms are now available to book and use. Booths are walk-in only, limited to 1 person per booth.
There are 11 libraries across the University. View how busy each library is below.
The library assists students with a disability, providing study spaces with assistive technology or sensory support. Please contact library staff to arrange access.
View computers for the Architecture, Building & Planning, Business & Economics, Engineering, Fine Arts & Music, Law, and Science faculties. Computers are also available in the UMSU Rowden White Library and some at the GSA for postgraduates-only.
|Live Chat||Baillieu Library||ERC Library|
|Monday - Thursday||9am - 7:30pm||9am - 6pm||9am - 8pm|
|Friday||9am - 6pm||9am - 5pm||9am - 5pm|
|Saturday and Sunday||11am - 5pm||11am - 5pm||11am - 5pm|
Effective from March 10th 2023
Note: Upcoming special hours for the Easter holiday and Non-teaching Period. Open accordion below for further information.
Public Holiday & Special Hours
Easter holiday Live Chat Baillieu Library ERC Library Good Friday
Friday 7 April
Closed Closed Closed Saturday before Easter Sunday
Saturday 8 April
11am - 5pm 11am - 5pm 11am - 5pm Easter Sunday
Sunday 9 April
Closed Closed Closed Easter Monday
Monday 10 April
12pm - 4pm 11am - 5pm Closed Tuesday 11 April 12pm - 4pm 11am - 5pm 11am - 5pm ANZAC Day
Tuesday 25 April
Closed Closed Closed
Last updated on April 12th 2023
Speak with a Student IT assistant during our operating hours (see below)Chat Now
Call 13MELB, select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT.Call Us (Within Australia)
Notify us of an issue with Uni systems or services, or request assistance after-hoursCreate
Outside of Australia?
Call Student IT on +61 3 9035 5511 and follow the prompts for assistance.
Call 13MELB (13 6352 - within Australia, +61 3 9035 5511 - outside Australia), select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT for help with Okta & Multi-factor Authentication.
IT support for staff or university owned devices
If you have an active staff account or use a university owned device , please call the Service Centre through (03) 8344 0888 or through the ServiceNow portal for support.
Frequently Asked Questions
Need help studying away from Uni? View our full guide on getting connected; covering VPN, Canvas, myUniApps, Zoom and Lecture Capture.
We offer first level support to students with their VPN connection, account access, software and study tool enquiries. You can chat with us online or lodge a ticket.
Please note that we are not equipped to help with hardware issues.
For all staff IT issues, please call 834 40888 or submit a ticket using the Staff Services Portal.
How can I access Student IT services?
Student IT has multiple channels to provide support for you, whether you are studying remotely or on campus. For online support, all students can contact us through chat or by submitting a support request. If visiting campus, you can find the locations and opening hours of our service desks here.
What printing and scanning services are available?
Printers and scanners are located in libraries and available to students. You can find out more about Student Print here. Please check the opening hours of libraries to plan your visit to campus.
- What software can I access from home?
I have an issue with a University-owned device, how can I get help?
Unfortunately, we are unable to assist with University-owned devices. The quickest way to get help for University-owned devices is to contact the Service Centre by phone on (03) 834 40888. If you are unable to call, please lodge an online support request here.
I can't login to my student account. What should I do?
- Clear your browser’s cookies and cache before trying to log into the my.unimelb portal.
- Try resetting your password at accounts.unimelb.edu.au.
- If you’re still unable to login, please lodge an online ticket.
How can I reset my password?
You can reset your password at accounts.unimelb.edu.au. We recommend resetting your student password every 6 months.
Why do I have two email addresses?
Each student at the University has a primary email address and an alias email address. Both email addresses redirect received emails to the same inbox – so don’t worry about missing out on any emails!
It is easy to remember that your primary email address is in the format email@example.com. This is the email you should use when connecting to the eduroam Wi-Fi network and when downloading software using your student account.
I'm participating in a subject that is described as Dual Delivery and has Blended Synchronous Learning. What does this mean?
Dual Delivery and Blended Synchronous Learning are terms that describe how subjects that include online elements are being delivered and how you as a student can participate in them. Please see our Studying Remotely guide (points 6 and 7) for a full explanation on what these terms mean.
Please make sure you read and understand the following five points as they contain important information about the University's policy on use of computing and network facilities.
The University provides all students with access to computers and the network, and with an email account as a communication channel between staff, students and peers. In order to protect the functionality and integrity of the facilities, please use them responsibly and within the following guidelines to avoid the risk of severe penalties.
Disclosure of Personal Information
Never release personal information, such as passwords, your address, phone number, date of birth, or credit card or banking details, to anyone over email. The University will never solicit that information from you via email, and will never ask you to send a password in an email.
Please be wary of email scams, especially phishing emails, i.e. deceptive emails which may pretend to be from your bank or the University. The intent of phishing emails is to trick you into providing the phisher your personal information so that they can assume your identity - typically in order to use your bank account, or your University email account.
Be wary of unsolicited emails, especially those purporting to be from the University, banks and other financial institutions.
Do not provide any sensitive information, follow any links, download or execute attachments in unsolicited emails. Please report any such emails via the Self-Service Portal, or call the IT Service Desk (+61 3 8344 0888).
Refer to System Status to find out more information about any potential changes or issues that are occurring related to systems or services.
The University's student email service has a spam filtering system. Generally it is not possible to take action against spammers unless the spam falls within the provisions of the Spam Act 2003. However, the University does act against University personnel who send spam. Particularly, the use of student mailing lists by students to advertise books for sale or books wanted is spamming and does lead to penalties.
The University forbids the use of its computing and communications facilities for any purpose which is a breach of copyright (for example, by running peer-to-peer music sharing software). Any allegation will be investigated by the University, and, if you are responsible for copyright infringement, you would face the possibility of civil or criminal court proceedings as well as University discipline.
More information about copyright and your rights and obligations is available from the University's Copyright website.
Consequences of Misuse
Misuse of IT facilities is treated seriously by the University. Disciplinary action is taken under Provision and Acceptable Use of IT Policy (MPF1314).
An example of misuse is inappropriate use of student mailing lists, such as advertising to buy or sell textbooks. This usually results in suspension from certain IT facilities for a period of time - typically two weeks for a first offence. The services suspended are email and Windows logins. The loss of Windows logins will deny you access to full-function library computers and laboratory computers on campus. Online teaching and learning resources remain available to you from off-campus computers, and from on-campus computers that don't require a Windows login.
- Wireless & VPN
- Software for students
- Microsoft 365
- Google Workspace
- Software Tutorials
- Adobe Creative Cloud
- Student Print
- Library Facilities
- Getting setup at UniMelb
- Device Guides
- Live Chat Landing