Student IT are a team of passionate students that can help you with a range of IT needs. Ask us about using UniMelb applications, managing your digital Uni life, or setting up your devices with Wi-Fi and software. Our opening hours are listed below:
Frequently Asked Questions
Please note that we are not equipped to help with hardware issues.
For all staff IT issues, please call 834 40888 or submit a ticket using the Staff Services Portal.
How do I connect to Wi-Fi on campus?
While on-campus, students can access Wi-Fi by connecting to either the UniWireless or eduroam networks. Off-campus, at other participating tertiary education institutions, you can get online with your UniMelb credentials on eduroam.
Please use your UniMelb username and password when logging in to UniWireless (same as the LMS).
For eduroam, please use your student email address as the username, and your regular password.
If you’re having trouble connecting to Wi-Fi, check out our troubleshooting guide here.
- How do I book a project room at the libraries?
How do I print on campus?
At all libraries and most university buildings, students can use Student Print to print, scan and copy documents.
There are three easy ways to print at the University:
For all other printers that require UniPrint, please visit one of Student IT’s helpdesks at the Baillieu Library, Eastern Resource Centre (ERC) Library or Giblin Eunson Library or lodge an online ticket for instructions on how to connect.
How do I install Microsoft Office or other software?
As a student, you can install Microsoft Office 365 on up to five devices. Check out this guide for instructions on how to install Office 365 using your University credentials.
To find out what other downloadable software is available to you as a student, head to the Software page on our website. While there, you will also see what software is available on library computers and faculty-specific computer labs.
Why do I have two email addresses?
Each student at the University has a primary email address and an alias email address. Both email addresses redirect received emails to the same inbox – so don’t worry about missing out on any emails!
It is easy to remember that your primary email address is in the format email@example.com. This is the email you should use when connecting to the eduroam Wi-Fi network and when downloading software using your student account.
Does the University loan out laptops?
Yes, the University offers an IT Equity Loans Program and loans out laptops to students who meet the criteria below.
This program is for:
- Financially disadvantaged students who cannot purchase a device sufficient for their studies
- Students who are waiting for their laptop to be repaired by a computer shop
- Students who have an irreparable laptop and need a temporary replacement whilst awaiting to purchase a new laptop
Please visit one of Student IT’s helpdesks at the Baillieu Library, Eastern Resource Centre (ERC) Library or Giblin Eunson Library to see if you are eligible and to apply for this program.
If you are a Graduate Research Student and require a laptop for your research, please contact the Service Centre on (03) 834 40888.
- I can't login to my student account. What do I do?
How do I reset my password?
You can reset your password at accounts.unimelb.edu.au. We recommend resetting your student password every 6 months.
I have an issue with a University-owned device, how can I get help?
The quickest way to get help for University-owned devices is to contact the Service Centre by phone on (03) 834 40888. If you are unable to call, please lodge an online support request here.
Disclosure of Personal Information
The University's student email service has a spam filtering system. Generally it is not possible to take action against spammers unless the spam falls within the provisions of the Spam Act 2003. However, the University does act against University personnel who send spam. Particularly, the use of student mailing lists by students to advertise books for sale or books wanted is spamming and does lead to penalties.
Consequences of Misuse