Planned Network Outage
January 17th, 2023 (7:45pm - 10:00pm)
Please note there will be a planned network outage tonight in the Baillieu library and Brownless Biomedical library between 7:45pm-10:00pm.
During this period there will be no wired or wireless connectivity in the buildings. Both UniWireless and Eduroam will be unavailable. All library computers in the respective buildings are set to power off at 7:45pm and will be unavailable until 10:00pm. Please ensure you save your work before 7:45pm.
Submit a support request to Student IT
If you are expriencing a study-related IT issue, need help accessing your student account, or troubleshooting student software, please submit a ServiceNow support request to our team below:
Need Multifactor Authentication/Okta Support?
Visit our MFA Support page to enrol or reset:
Trying to access your staff account or have a university owned device?
If your enquiry or issue relates to a staff account or you are using a university-owned device/hardware, please contact the Service Centre on 8344 0888 for assistance.
For staff queries, please ensure you have a valid, current contract and an active staff account. If unsure, please contact your supervisor first before the Service Centre.
Adobe Creative Cloud
Software suite for graphic design programs, video editing applications and more by Adobe
- Purchase required
Get instant access to Microsoft 365 applications for study and collaboration, including 5TB of OneDrive storage.
Access Google's powerful Google Workspace apps and store up to 5GB of data to the cloud through Google Drive
Join and host meetings for your online learning through the Zoom application or your web browser.
DiBS: A new way to book rooms and spaces at Unimelb
From July 17th, 2023, Direct Booking System (DiBS) will be available to make new library room and space bookings scheduled for July 24th onwards.
If you are looking to book a library room or space for a date before July 24th, a new booking can be made in the old system BookIT. Existing room and space bookings for dates prior to July 24th can also be found in BookIT.Note: Library PCs will continue to be reserved through BookIT
|Live Chat||Baillieu Library||ERC Library|
|Monday - Thursday||9am - 7:30pm||9am - 6pm||9am - 8pm|
|Friday||9am - 6pm||9am - 5pm||9am - 5pm|
|Saturday & Sunday||11am - 5pm||11am - 5pm||11am - 5pm|
Effective from July 24th 2023
Open Day 2023: Student IT Live Chat will be open from 9am to 5pm on Sunday, August 20th for the University Open Day.
Note: Public Holiday or University Holiday special hours may be in place. Please open the accordion below for further information.
Public Holiday & University Holiday Special Hours
Live Chat Baillieu Library ERC Library Good Friday
Friday 7 April
Closed Closed Closed Saturday before Easter Sunday
Saturday 8 April
11am - 5pm 11am - 5pm 11am - 5pm Easter Sunday
Sunday 9 April
Closed Closed Closed Easter Monday
Monday 10 April
12pm - 4pm 11am - 5pm Closed Tuesday 11 April 12pm - 4pm 11am - 5pm 11am - 5pm ANZAC Day
Tuesday 25 April
Closed Closed Closed King's Birthday
Monday 12 June
9am - 7:30pm 11am - 5pm 11am - 5pm Open Day
Sunday 20 August
9am - 5pm 11am - 5pm 11am - 5pm AFL Grand Final Eve
Friday 29 September
TBC TBC TBC
Last updated on August 1st 2023
Our Support Channels
Visit the team at one of our help desks in the Baillieu Library or ERC Library.Visit
Chat with a Student IT assistant during our operating hours above.Chat Now
Call 13MELB, select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT.Call Us (In Australia)
Notify us of an issue with university systems or services, or request assistance after-hours.Create
Outside of Australia?
Call Student IT on +61 3 9035 5511 and follow the prompts for assistance.
Call 13MELB (13 6352 - within Australia, +61 3 9035 5511 - outside Australia), select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT for help with Okta & Multi-factor Authentication.
IT support for staff or university owned devices
Frequently Asked Questions
New the University or returning to study? View our full guide to IT at UniMelb which includes getting connected to the Wi-Fi, printing and scanning, Canvas, and student software.
Please note that we are not equipped to help with hardware issues.
For all staff IT issues, please call 834 40888 or submit a ticket using the Staff Services Portal.
How can I access Student IT services?
Student IT has multiple channels to provide support for you, whether you are studying remotely or on campus. For online support, all students can contact us through chat or by submitting a support request. If visiting campus, you can find the locations and opening hours of our service desks here.
What printing and scanning services are available?
Printers and scanners are located in libraries and available to students. You can find out more about Student Print here. Please check the opening hours of libraries to plan your visit to campus.
- What software can I access from home?
I have an issue with a University-owned device, how can I get help?
Unfortunately, we are unable to assist with University-owned devices. The quickest way to get help for University-owned devices is to contact the Service Centre by phone on (03) 834 40888. If you are unable to call, please lodge an online support request here.
- I can't login to my student account. What should I do?
How can I reset my password?
You can reset your password at accounts.unimelb.edu.au. We recommend resetting your student password every 6 months.
Why do I have two email addresses?
Each student at the University has a primary email address and an alias email address. Both email addresses redirect received emails to the same inbox – so don’t worry about missing out on any emails!
It is easy to remember that your primary email address is in the format firstname.lastname@example.org. This is the email you should use when connecting to the eduroam Wi-Fi network and when downloading software using your student account.
I'm participating in a subject that is described as Dual Delivery and has Blended Synchronous Learning. What does this mean?
Dual Delivery and Blended Synchronous Learning are terms that describe how subjects that include online elements are being delivered and how you as a student can participate in them. Please see our Studying Remotely guide (points 6 and 7) for a full explanation on what these terms mean.
Disclosure of Personal Information
The University's student email service has a spam filtering system. Generally it is not possible to take action against spammers unless the spam falls within the provisions of the Spam Act 2003. However, the University does act against University personnel who send spam. Particularly, the use of student mailing lists by students to advertise books for sale or books wanted is spamming and does lead to penalties.
Consequences of Misuse