UniWireless is the main wireless network for University of Melbourne students and staff. Learn more about how to connect to the network and self-troubleshoot issues below.
Is your device's operating system up to date? From August 14, users connecting to the UoM network will need to adhere to new cybersecurity requirements. Outdated device operating systems will no longer be supported, and will be unable to connect to the UoM network. More information here
Connect to UniWireless
- Select UniWireless on your device from the available wireless networks.
- Input your username and password when prompted.
- If prompted, press "Trust" to verify the certificate.
- You can now access the internet using the UniWireless network.
UniWireless is available everywhere on-campus.
If you are having trouble connecting to the Wi-Fi on campus:
- Try forgetting the wireless network and then try to reconnect.
- Check your device operating system is up to date and meets the minimum network requirements. More information can be found here.
- Further Device Troubleshooting
- Click Start/Windows button
- Type Command Prompt
- Right click on the application, and click Run as Administrator
- Type in the following lines, clicking enter after each one
- netsh winsock reset
- netsh int ip reset
- ipconfig /release
- ipconfig /renew
- ipconfig /flushdns
- Open Spotlight search (magnifying glass in top right corner of screen)
- Search for System Preferences
- Click on Language and Region
- Ensure the correct date, time and region settings are in place
- In Spotlight search, enter Keychain Access
- Click login then Certificates (left menu bar)
- Delete any non-Apple certificates
- In Spotlight search, enter Profiles
- Delete any profiles that appear
- Retry connecting to network
- If you are still unable to connect, it is possibly a device lockout. Wait 30 minutes without connecting to UniWireless or eduroam, then try reconnecting
- Navigate to Apps.
- Locate and tap Settings.
- Tap Wi-Fi.
- Tap UniWireless.
- Ensure that EAP method is set to PEAP.
- Set the Phase 2 authentication to MSCHAPV2.
- Select the right option below depending on your Android version and fields available
- For recent Android versions:
- Select Use System Certificates from CA Certificate option
- Select Do Not Verify from Online Certificate Status option
- Enter unimelb.edu.au under Domain option
- For older Android versions:
- Select Do Not Validate Certificate
- Enter your username in the Identity field.
- Enter your password in the Password field.
- Tap Connect.
- Open Settings
- Profiles (if not shown, connect to network as per normal)
- Delete any network profiles
- Retry connecting to network.
- Acceptable Use Policy (AUP) Portal Troubleshooting
Sometimes a device can connect to the network, but then the AUP (Acceptable Use Policy) portal won't display, or will throw an error. Please note that eduroam does not have an AUP portal, so if you are in a rush, try connecting to eduroam.
AUP portal not appearing, or web traffic not working
Type captive.apple.com into any browser, which the network should redirect to the portal. If it throws an error, continue to next section.
'Website cannot be displayed' or 'Page does not exist' error
Try removing any static DNS server addresses and/or set to Automatic.
Mac - System Preferences > Network > Wi-Fi > Advanced > DNS > DNS Servers (left)
Windows - Control Panel > Network and Sharing Center > Wi-Fi > Properties > Internet Protocol Version 4 > Properties > Obtain an IP address automatically and Obtain DNS server address automatically
'Radius session does not exist' error within portal
Close the browser and reopen, navigate to captive.apple.com if necessary.
'Invalid username or password' error within portal
- 'Forget' the Visitor network and reconnect to UniWireless.
- Double check that your username + password are entered correctly, then try a password reset.