Wireless & VPN

University students

Connect to UniWireless

List of networks available at the university, with UniWireless highlighted.

  1. Select UniWireless on your device from the available wireless networks.
  2. Input your username and password when prompted.
  3. If prompted, press "Trust" to verify the certificate.
  4. If connecting to the network for the first time on this device, you will need to accept terms of use.
  5. You can now access the internet using the UniWireless network.

Alternatively, you may setup your device using the appropriate settings.


UniWireless is available everywhere on-campus.

Basic Troubleshooting

If you are having trouble connecting to the Wi-Fi on campus:

  • Try clearing your device cache, forgetting the wireless network and then try to reconnect.
  • Connect to the Connect2UoM wireless network. This network does not provide internet access. However, it can be used to run Cloudpath Express, a program that can help solve connectivity issues with the other networks.
  • If you're not prompted to accept the UniWireless terms of use after following these steps, try visiting a website you've never visited before, or
  • Visit our troubleshooting guide for more quick fixes.

Further Device Troubleshooting


Follow the instructions at http://wireless.unimelb.edu.au/uniwireless.html


  1. Settings
  2. General
  3. Profiles (if not shown, connect to network as per normal)
  4. Delete any network profiles
  5. Retry connecting to network


  1. Click Start/Windows button
  2. Type “Command Prompt”
  3. Right click on the application, and click “Run as Administrator”
  4. Type in the following lines, clicking enter after each one
    1. netsh wlan delete profile name="UniWireless"
    2. netsh winsock reset
    3. netsh int ip reset
  5. Connect to the “Connect2UoM” network
  6. Go to https://xpc-prod.unimelb.edu.au
  7. Open NetworkWizardLoader.exe to run Cloudpath Express and connect to UniWireless


  1. Open Spotlight search (magnifying glass in top right corner of screen)
  2. Search for “System Preferences”
  3. Click on “Language and Region”
  4. Ensure the correct date, time and region settings are in place
  5. In Spotlight search, enter “Keychain Access”
  6. Click “login” then “Certificates” (left menu bar)
  7. Delete any non-Apple certificates
  8. In Spotlight search, enter “Profiles”
  9. Delete any profiles that appear
  10. Retry connecting to network
  11. If you are still unable to connect, it is possibly a device lockout. Wait 30 minutes without connecting to UniWireless or Eduroam, then try reconnecting.

AUP Captive Portal Troubleshooting

Sometimes a device can connect to the network okay, but then the AUP (Acceptable Use Policy) portal (one-time blue login screen with terms and conditions) won't display or will throw an error.

AUP portal not appearing automatically or web traffic not working

First step is to make sure that the portal is able to appear. Type captive.apple.com into any browser, which the network should redirect to the portal. If it throws an error, continue to next section.

General internet addresses (google.com, theage.com.au) will also work often but not always, whereas the captive redirect URL will work every time. This is how all devices are initially routed to the UniWireless AUP and any captive network portal. Devices test their own proprietary address (captive.apple.com for Apple, msftconnecttest.com/redirect for Microsoft, etc), then the captive network will redirect that traffic to the correct portal. For whatever reason, sometimes this process does not happen automatically.

'Website cannot be displayed' or 'Page does not exist' error

This is usually because traffic is being routed incorrectly through a DNS server, then hitting a roadblock. The solution is to remove any static DNS server addresses and/or set to Automatic.

Mac: System Preferences > Network > Wi-Fi (interface) > Advanced > DNS > DNS Servers (left)

Windows: Control Panel > Network and Sharing Center > Wi-Fi (connection) > Properties > Internet Protocol Version 4 > Properties > DNS Servers (bottom)

On Windows, if simply removing the servers does not work, open up Command Prompt/Powershell and enter the below commands in order:

ipconfig /release
ipconfig /renew
ipconfig /flushdns
net stop dnscache
net start dnscache

'Radius session does not exist' error within portal

Close the browser and reopen, navigate to captive.apple.com if necessary.

'Invalid username or password' error within portal

Devices with the Visitor network saved can sometimes stupidly switch from UniWireless to Visitor in the time between WAN authentication and web portal display (probably because it recognises that there's no general internet access yet thru UniWireless so it goes to second favourite... I don't know). Because the portals are 99% identical, this can be hard to catch. The solution is to forget the Visitor network and reconnect to UniWireless.

In the case when it's legitimately throwing this error on the UniWireless UAP, double check they're entering their details correctly, then try a password reset.

University students

Eduroam is a global initiative, forming an agreement between educational and research institutions to share wireless access enabling inter-institutional roaming.

University of Melbourne students can access Eduroam off-campus at participating institutions worldwide. To setup your device for Eduroam, follow a configuration guide.

You can test your Eduroam connection on-campus before going off-site.

  • Username: username@student.unimelb.edu.au
  • Password: your student password

Visiting students

Visitors to The University of Melbourne from participating institutions can access the Eduroam network using the loginc redentials from their home institution. See Eduroam details for more information.

  • You must use the authentication and security settings provided by your home institution.
  • Your username is usually in the form: institution-username@institution-domain. However, please check the instructions provided by your home institution for the exact format.
  • Eduroam setup guides for Australian institutions are available online.

Common Usernames




Useful Link(s):

Visitor network

The purpose of the Visitor wireless network is to provide quick and easy access to the internet for guests of the University. Guests include short-term visiting academics, contractors and conference delegates who are not from participating Eduroam institutions.

Visitor network accounts can be created for up to one month.

Accessing the visitor network

To connect to the visitor network, guests must arrange for a staff member of the university (such as a supervisor, department representative or conference organiser) to submit a request on their behalf. Staff can submit this request via the Staff Services Portal. Please allow one to two days for the request to be processed.

Accessing the VPN

The Virtual Private Network (VPN) service allows university students to securely 'tunnel' into the campus network from outside the university and access services as if they were on-campus. It can also be used over campus wireless networks as well. The service may be required by students to access services that are normally restricted to on-campus access only.

This service is provided to students free of charge. Students can use the university's VPN service to:

  • Connect to a file share (mapped drive)
  • Print to a networked printer from off-campus
  • Remotely connect to a university computer (once that computer has been configured for remote access)
  • Secure data transactions to the university's network off-campus

Installing Cisco AnyConnect

Cisco AnyConnect is required to connect to the university's VPN. Download and install the Cisco AnyConnect client by clicking on the link below.

Student VPN access


The client is compatible with all versions of Windows from Windows 7 and later. Authenticate as a student by following the link above to automatically install the client on your computer. If the installation fails, click on the Windows Desktop link to download the client and manually install it.


The client requires Mac OS X 10.8 Mountain Lion or later in order to work. Authenticate as a student by following the link above. The automatic installation will fail and you will need to download and install the client manually.


The client requires RHEL 6, 7 or Ubuntu 12.04, 14.04 (64-bit only) and newer in order to run. The application will not work on any Linux 32-bit platforms.

Once the library has been installed, authenticate as a student by following the link above to install the client on your computer. The automatic installation will fail, and you will need to download and install the client manually.

Mobile devices

Cisco AnyConnect is available for most mobile operating systems. Please follow the links below to install the client on your device.



Windows Phone

University-managed computers

Computers using the Managed Operating Environment (MOE) have Cisco AnyConnect pre-installed. If you can't find Cisco AnyConnect on your device, try installing it via the Software Center (Windows) or Self-Service app (MacOS). If you have any further difficulties, please contact the Service Centre on +61 3 8344 0888.

Connecting to the VPN

To join the VPN:

  1. Open the Cisco AnyConnect Secure Mobility Client
  2. Enter remote.unimelb.edu.au/student in the 'Ready to connect' field and click 'Connect'.
  3. When prompted, enter your university username and password, and click 'OK' or 'Connect'.
  4. You should now be connected and are able to use the university's resources as if you were on-campus.

When finished, open the Cisco AnyConnect Secure Mobility Client and click 'Disconnect'.