Application/eStudent Portal Troubleshooting

• Refresh the webpage: Pressing Ctrl + F5 for Windows devices, or Command + Shift + R for Mac devices.
• Log out of the page using the "Logout" button (on the top right corner), then log back in.
• Open an Incognito Tab on your browser to load the page.
• Clear the cache on your browsing history, then load the page.
• Ensure that the page is loaded on a compatible internet browser. Please try various browsers such as Google Chrome, Microsoft Edge, Mozilla Firefox, or Safari. Additionally ensure that you are using the most recent version of the browser.
• Switch to a different device to load the page. Please try various devices such as a computer, laptop, phone, iPad or tablet.
• Ensure no firewalls or extensions are installed.
• Ensure the software on your device is up to date.
• Connect to a Virtual Private Network (VPN) service, then load the page.

Please check that your application complies with the standards listed below, as other causes of Application Errors include the following:

• Uploading files and attachments - As a uploading document is a two-step process, firstly 'Choose' the file(s) and then press 'Upload Files'. Ensure that the file size is less than 6MB in total for each section, and that the file type is one of the following: .txt, .doc, .docx, .pdf, .jpg, .jpeg, .xls, .xlsx, .tiff
• Use of invalid characters - 
  This refers to characters/keys that are not in the English alphabet or keyboard, such as accented characters and symbols.
• Applying for a Course Availability that is no longer open for admission -  
  This can occur if you have started an application at the time of the course’s availability, but then finalised and submitted it after its cut-off date.
• Not having all required sections filled out in the form - 
  If a section does not apply to you, please enter 'NA' into the text field, or upload a blank document where applicable.
• Listing a Postal Address that exceeds 80 characters and/or uses invalid characters in the Application Fee payment section -  
  This applies to the Postal Address provided under the 'Personal Details' section of the application. Note: If you need to change your address to make your application payment, you will be able to update it once your application has been submitted.
• Save all document attachments prior to clicking the 'Save & Continue’ button at the bottom of each page.
• After all sections of the application form are complete, press 'Save', then 'Submit' to lodge your application.

"Unauthorised Access"