Multifactor Authentication (MFA)

Multifactor Authentication (MFA) is an additional security step to verify your identity when you login to key University of Melbourne applications. This extra layer of security protects your user account from unauthorised access.

Multifactor Authentication (MFA)

Multifactor Authentication (MFA) is an additional security step to verify your identity when you login to key University of Melbourne applications. This extra layer of security protects your user account from unauthorised access.

How to enrol your device

You will need:

Enrol for MFA
Need help?

MFA Enrolment Quick Reference Guides

For more information on Multifactor Authentication, please select any of the previews or links below to download a useful visual step-by-step guide:

Preview of Getting Started with MFA visual guideGetting Started
with MFA
Preview of How to Enrol for MFA visual guideHow to
Enrol for MFA
Preview for guide for logging in after enrolmentHow to
Login after Enrolment
Preview of How to Reset your Enrolment visual guide How to Reset
your Okta Enrolment
Preview of How to Setup Google Authenticator visual guideHow to Setup
Google Authenticator
Preview of How to use MFA Overseas visual guide How to use
MFA Overseas
Preview of a guide for Logging into Microsoft Apps How to Login to
Microsoft Apps
Preview of guide for MFA enrolling from China How to Enrol for
MFA in China

MFA Enrolment Video Guides

Apple Devices

Android Devices

First Time Log In

Enrolling for MFA - Frequently Asked Questions

  • Where can I download the Okta Verify app?

    You can download Okta Verify to your smartphone by visiting your Google store (Android), Apple store (iPhone) and the Microsoft store (Windows).

    Once you have installed the app on your smartphone, please watch our device enrolment video guides to complete your MFA enrolment.

  • My smartphone can’t run the Okta Verify app.

    If you do not own a compatible smartphone, please contact the Service Centre for assistance.

  • I don’t have a smartphone.

    If you do not own a smartphone, please contact the Service Centre for assistance.

  • I don’t want to download the Okta Verify app on my smartphone.

    I am concerned about my privacy:

    • The Okta Verify App is a third-party application supplied by Okta, our technology partner that is assisting the University to implement MFA at the University of Melbourne
    • The app has passed through the App Store vetting processes to be available for download
    • The University has no access to the app on your phone and cannot view any of the data on your phone, other apps installed, monitor calls or track your location
    • The app requires internet for push notifications but can also operate offline via the rolling 6-digit code that updates every 30 seconds
    • The app does not require you to link it to a particular phone number
    • You can use Google Authenticator as an alternative if you continue to have concerns

    I am concerned about using my personal smartphone:

    • The University encourages all students to use their personal device for this purpose
    • The security provided by MFA greatly enhances the protection of not just University information but also your personal information
    • The use of MFA is a requirement for ongoing access to University services

    I am concerned about the performance impact on my smartphone:

    • The app uses minimal resources on your phone
    • The app prompts you only when Okta needs you to verify your current log in through the app
    • The app can operate offline via the rolling 6-digit code that updates every 30 seconds, this option uses no internet data
    • You can use Google Authenticator as an alternative if you continue to have concerns

    The University encourages all students to use their mobile phone for MFA. The security provided by MFA enhances the protection of both your University and personal information.

  • My location blocks access to the Google Play store. What should I do?

    To manually download the Okta Verify app installer, please click here.

  • Can I use Okta Verify on more than one device?

    Okta Verify app can only be enroled on one device, however the University recommends using Google Authenticator as a backup factor.

    Google Authenticator can be installed on multiple devices.

  • What are the minimum requirements for installing Okta Verify on my smartphone?

    Check that your smartphone meets the following requirements:

    If you continue to have difficulties, please contact the Service Centre for assistance.

  • I can’t find Okta Verify in my app store.

    Please check your smartphone compatibility and ensure your device operating system is up to date:

    If you continue to have difficulties, please contact the Service Centre for assistance.

Using MFA - Frequently Asked Questions

  • Why is MFA required?

    Criminals could steal personal information such as passwords, bank details and date of birth. They could also conduct malicious activities, like unenrolling students from courses and stealing money from bank accounts.

    MFA helps keep your personal information and identity protected.

  • Can I use Google Authenticator instead?

    Yes, however we recommend that you use Okta Verify as your primary authentication factor as you will receive push notifications when verifying your identity.

    Once you have enrolled with the Okta Verify app, Google Authenticator will become available to configure as a recommended backup authentication factor.

    If you wish to use Google as a primary multifactor authenticator, please contact the Service Centre for assistance.

  • What happens if I delete Okta Verify from my smartphone?

    You can use your backup factor, such as Google Authenticator, to enable you to log back in and reset Okta Verify.

    If you do not have a backup factor, please contact the Service Centre for assistance.

  • What happens if I get a new smartphone?

    You can transfer multifactor authentication from your previous smartphone to a new one.

    Please note that you'll need your previous smartphone to transfer multifactor authentication to your new one.

    1. Install Okta Verify on your new smartphone.
    2. On your computer, go to the Okta dashboard and select ‘Settings’. Click on ‘Edit Profile’ and enter your password. You will be asked to verify your login.
    3. Under the ‘Extra Verification’ section, click on ‘Reset’ next to ‘Okta Verify Mobile App’. You’ll then be asked if you want to revoke your existing Okta Verify token and reconfigure. Click ‘Yes’ to continue.
    4. Click on ‘Set up’ next to ‘Okta Verify Mobile App’. Select your device type and click ‘Next’.
    5. Open Okta Verify on your new smartphone and tap on ‘Add Account’.
    6. Scan the QR code shown on your computer with your smartphone.
  • What happens if I replace my smartphone?

    If you have access to a backup factor, you can transfer Multifactor Authentication from your previous smartphone to a new one by following the steps in the FAQ ‘What happens if I get a new smartphone?’ above.

    Otherwise, please contact the Service Centre for assistance.

  • What happens if I forgot my phone?

    You are most often only prompted to verify your identity when:

    • Logging in to a device you have not logged onto before.
    • Logging in to a browser you have not logged onto before.
    • Logging in from a country that is different to the country of your last login.

    Please continue to access your University of Melbourne applications as normal.

    If you are prompted by MFA and have forgotten your smartphone, please contact the Service Centre for assistance.

  • As a student, why am I prompted by MFA on campus?

    For improved security, University of Melbourne students are subject to the same MFA standards as staff. This means that, like University staff, you may occasionally be prompted to verify on-campus to further protect your account from unauthorised access.

  • How do I avoid being prompted by MFA when logging in from home?

    When logging in from a new device or from home, on the Okta Verify user login screen, select ‘Do not challenge me on this device for the next 90 days’.

International MFA Access - Frequently Asked Questions

  • I will be travelling overseas soon. What should I do before I leave?

    Please pre-enrol your device on Okta Verify before travelling to avoid University of Melbourne application access issues.

    You will be prompted to verify while overseas, so please keep your device handy at all times to avoid delays.

  • Can I use Okta Verify without international data / roaming data?

    Yes. You can still verify your identity via access code-based authentication with the Okta Verify app.

    If you have internet access on your phone, including through Wi-Fi, you’ll continue to receive Okta push notifications as normal.

  • Do I need a SIM card with mobile data?

    You only need internet access on your smartphone to receive Okta push notifications.

    If you have mobile data, Okta will use your data for push notifications. If not, you can use the access-code based authentication.

    Please pre-enrol your device on Okta Verify before travelling to avoid University of Melbourne application access issues.

  • Can I enrol from overseas?

    Yes. Simply follow the normal enrolment process and scan the Okta QR code on your smartphone when presented.

    When enrolling from other countries:

    • Ensure that your mobile device has internet access
    • If enrolling with a laptop or desktop device, scan the QR code as usual

    If enrolling directly with a mobile device (without a laptop or desktop), you will have the following options:

    • Send activation link via SMS
    • Send activation link via email
    • Setup manually without push notification

    The University recommends that you use the "Send activation link via email".

    SMS links may not be delivered or may result in roaming fees (depending on your mobile plan).

    Setting up manually is not recommended - you will need to enrol again to start receiving push notifications.

MFA Support

Have a question or need help with MFA?

Please contact the Service Centre on +61 834 40888 or log a request via ServiceNow.

Do you have a question about MFA?

Refer to the MFA Support & FAQ page for frequently asked questions and advice on configuring and managing Multifactor Authentication.