Studying remotely


The University has a wide range of digital tools and services to help you study remotely. The Student IT team is here to help with IT support to get you setup and connected, ready for online study.

  1. Getting connected with a VPN

    Away from campus, access to some University services may require the use of our Virtual Private Network (VPN). This will allow you to securely access anything you may need, as if you were right here on campus. Click the applicable button below to get connected.

    VPN for students currently in Mainland China (FortiClient)

    Please note: If you experience issues using Google Scholar with the FortiClient VPN, alternative search options include the library’s Discovery and using Library Guides to find recommended academic databases for your discipline or topic area.

    VPN for all other students (Cisco)

    If you use Melbourne School of Engineering (MSE) fileshares or Dimefox/Nutmeg, please ensure you are connected to the VPN before attempting access. Please contact us if you require any help connecting to MSE services.

  2. Using Canvas LMS

    Find all your content for your subjects on Canvas LMS. If you are new to using Canvas, there’s a series of online guides to support you through key tasks, such as using Turnitin to submit assignments, downloading lecture recordings, and accessing Canvas support channels for further help.

    Canvas LMS

    Support Guides

  3. Using software remotely

    A wide variety of software is available for use from anywhere using myUniApps. The list includes Matlab, Minitab, NVIVO, RStudio, SAS, SPSS, Microsoft Project and Visio.

    You can connect directly through your browser or download Citrix Receiver to access myUniApps, depending on your preference. To get started, click below.

    Connect to myUniApps

    There is also a range of software that is available for installation on your personal device. This includes Microsoft Office, Adobe Creative Cloud, ArcGIS, AspenONE, SketchUp pro, Stata and SPSS. For more information, click below.

    Updates on available software

  4. Watching lectures online

    Lectures are recorded and put online in the Canvas LMS, under your subject's Lecture Capture tab. Echo360, used by most lecturers, is also available for direct access (below), and for download on iPhone/iPad and Android.

    Echo360

  5. Attending tutorials and workshops online

    Some subjects may move tutorials/workshops online. Zoom is the University's official web conferencing tool, and is integrated into Canvas if your subject uses it. To join your class, click on the Zoom link in your subject's Canvas sidebar. To download Zoom for your computer or mobile phone, click below. Further information can also be found on the Software for Students page.

    Download Zoom

    User Guides

  6. Online Study and Learning Drop Ins

    Online Study and Learning Drop-in sessions are available for you that provide peer support for everything from acing maths and stats, to refining your academic writing, and improving your library research skills. Email the team with your questions and experts will be online during the service’s operating hours to provide quick advice and feedback.

    For more information

  7. Funds to purchase IT equipment

    The COVID-19 Emergency Support Fund provides financial assistance for students to purchase IT hardware (for example, a laptop), internet access (data plans), and office furniture required for remote study.

    For more information

  8. Getting support online

    We are here to help seven days a week, through our Online Chat function and also with Support Tickets. For a quick response during the day, start a chat with us. After hours or for something that might be a bigger issue, submit a ticket and we will help as soon as we can.