The University has a wide range of digital tools and services to help you study remotely. The Student IT team is here to help with IT support to get you setup and connected, ready for online study.
Online exams support
Everything you need to know about your exams — when they will be, how to prepare, and what to do on exam day.
The exams website has a webpage on technical support on the day. It provides you with contact information, troubleshooting tips, and frequently asked questions about technical issues to help you get through your online exams.
Getting connected with a VPN
Away from campus, access to some University services may require the use of our Virtual Private Network (VPN). This will allow you to securely access anything you may need, as if you were right here on campus. Click the applicable button below to get connected.
Please note: If you experience issues using Google Scholar with the FortiClient VPN, alternative search options include the library’s Discovery and using Library Guides to find recommended academic databases for your discipline or topic area.
If you use Melbourne School of Engineering (MSE) fileshares or Dimefox/Nutmeg, please ensure you are connected to the VPN before attempting access. Please contact us if you require any help connecting to MSE services.
Using Canvas LMS
Find all your content for your subjects on Canvas LMS. If you are new to using Canvas, there’s a series of online guides to support you through key tasks, such as using Turnitin to submit assignments, downloading lecture recordings, and accessing Canvas support channels for further help.
Using software remotely
You can connect directly through your browser or download Citrix Receiver to access myUniApps, depending on your preference. To get started, click below.
There is also a range of software that is available for installation on your personal device. This includes Microsoft Office, Adobe Creative Cloud, ArcGIS, AspenONE, SketchUp pro, Stata and SPSS. For more information, click below.
Watching lectures online
Lectures are recorded and put online in the Canvas LMS via Lecture Capture (Echo360). Most subjects will have a sidebar link to Lecture Capture in Canvas, but Echo360 is also available for direct access (below), and also on iPhone/iPad and Android.
Attending tutorials and workshops online
Some subjects may move tutorials/workshops online. Zoom is the University's official web conferencing tool, and is integrated into Canvas if your subject uses it. To join your class, click on the Zoom link in your subject's Canvas sidebar. To download Zoom for your computer or mobile phone, click below. Further information can also be found on the Software for Students page.
Online Study and Learning Drop Ins
Online Study and Learning Drop-in sessions are available for you that provide peer support for everything from acing maths and stats, to refining your academic writing, and improving your library research skills. Email the team with your questions and experts will be online during the service’s operating hours to provide quick advice and feedback.
Funds to purchase IT equipment
The COVID-19 Emergency Support Fund provides financial assistance for students to purchase IT hardware (for example, a laptop), internet access (data plans), and office furniture required for remote study.
Getting support online
We are here to help seven days a week, through our Online Chat function and also with Support Tickets. For a quick response during the day, start a chat with us. After hours or for something that might be a bigger issue, submit a ticket and we will help as soon as we can.