The University has a wide range of digital tools, information and services to help you study remotely. The Student IT team is here to help with IT support to get you set up and connected, ready for online study.
Getting connected with a VPN
Away from campus, access to some University services may require the use of our Virtual Private Network (VPN). This will allow you to securely access anything you may need, as if you were right here on campus. Click the applicable button below to get connected.
If you use Melbourne School of Engineering (MSE) fileshares or Dimefox/Nutmeg, please ensure you are connected to the VPN before attempting access. Please contact us if you require any help connecting to MSE services.
Using Canvas LMS
Find all your content for your subjects on Canvas LMS. If you are new to using Canvas, there’s a series of online guides to support you through key tasks, such as using TurnItIn to submit assignments, downloading lecture recordings, and accessing Canvas support channels for further help.
Using software remotely
You can connect directly through your browser or download Citrix Workspace to access myUniApps, depending on your preference. To get started, click below.
There is also a range of software that is available for installation on your personal device. This includes Microsoft Office, ArcGIS, AspenONE, SketchUp Pro, Stata and SPSS. For more information, click below.
Watching lectures online
Lectures are recorded and put online in the Canvas LMS, under your subject's Lecture Capture tab. Echo360, used by most lecturers, is also available for direct access (below), and for download on iPhone/iPad and Android.
Attending tutorials and workshops online
Most subjects will deliver at least some tutorials/workshops online. Zoom is the University's official web conferencing tool, and is integrated into Canvas if your subject uses it. To join your class, click on the Zoom link in your subject's Canvas sidebar.
To download Zoom for your computer or mobile phone, click below. Further information can also be found on the Software for Students page.
What to expect if you are enrolled in Dual Delivery subjects with Blended Synchronous Learning
A subject that is being offered in Dual Delivery mode means that you can be enrolled as either:
- an ‘on-campus’ student - a student attending on-campus venues and participating in learning and teaching activities with other students in classroom locations as well as online components, resources and activities
- an ‘online’ student - a student attending or participating in learning and teaching activities with other students in a fully online mode
As students in a Dual Delivery subject, you will have the opportunity to interact with other students in both modes of enrolment via the LMS subject site and the collaborative activities within it.
Blended Synchronous Learning (BSL)
If your subject is also engaging in what is described as ‘Blended Synchronous Learning’ (BSL), you will have the opportunity to engage in live sessions with both ‘on-campus’ and ‘online’ students who are brought together for seminars and collaborative activities
Participating effectively in Dual Delivery subjects
When participating in Dual Delivery subjects, please be mindful that students may be either on-campus or studying remotely, and that teaching staff and other students may be in different timezones.
Please consider this when reaching out to other students in collaborative forums, or when arranging to collaborate on project work or activities. For example, to ensure everyone has access to resources or materials, students studying remotely will need to access digital versions of resources and participate via digital collaborative platforms. If you are in a mixed group of on-campus and remote students, please ensure that when gathering in a physical group space, you include online students and vice versa.
Many activities you undertake in Dual Delivery subjects can be done within longer periods of time, such as hours, days or weeks. Please be aware that when you participate in such activities, other students or your lecturers and tutors may undertake the activity or respond to you at different times throughout the period of the activity.
If you have the opportunity to engage in synchronous activities with on-campus and online students, please be mindful of the situation so that everyone can have the best learning experience.
- Follow the instructions of how and when to participate either at desks or remotely or across both. Not doing so could disrupt the flow of the learning activity and the class.
- Be mindful of whether your camera or microphone is live on your own device or if at a group table on campus in a venue. Please follow any instructions about when to enable or disable cameras and mics. For example, if you have a ‘hot mic’ and talking at a table, your conversation may be being heard by everyone.
- Please show courtesy to everyone. Be mindful that cameras and mics may be on, and that your comments, gestures and body language is being shared with many or all your classmates both on-campus and remotely online.
- Your patience and feedback is appreciated. This is a new way of undertaking learning and teaching for everyone, including your lecturers and tutors. Please be patient if there is a technical issue. Providing constructive feedback to your lecturers about your experience of a dual delivery subject will be most helpful in your subject experience.
Connecting to Wi-Fi (on-campus)
All UoM campuses have full Wi-Fi coverage with the UniWireless network. Connect from your devices using your student username and password. Visitors from other institutions can use eduroam on-campus at UoM, and UoM students can use eduroam when visiting other partner institutions (including RMIT, Monash, etc).
Getting support online
We are here to help seven days a week, through our Online Chat function and also through Support Tickets. For a quick response during the day, start a chat with us. After hours or for something that might be a bigger issue, submit a ticket and we will help as soon as we can.