University students

Connect to UniWireless

List of networks available at the university, with UniWireless highlighted.

  1. Select UniWireless on your device from the available wireless networks.
  2. Input your username and password when prompted.
  3. If prompted, press "Trust" to verify the certificate.
  4. If connecting to the network for the first time on this device, you will need to accept terms of use.
  5. You can now access the internet using the UniWireless network.

Alternatively, you may setup your device using the appropriate settings.


UniWireless is available everywhere on-campus.

Basic Troubleshooting

If you are having trouble connecting to the Wi-Fi on campus:

  • Try clearing your device cache, forgetting the wireless network and then try to reconnect.
  • Connect to the Connect2UoM wireless network. This network does not provide internet access. However, it can be used to run Cloudpath Express, a program that can help solve connectivity issues with the other networks.
  • If you're not prompted to accept the UniWireless terms of use after following these steps, try visiting a website you've never visited before, or
  • Visit our troubleshooting guide for more quick fixes.

  • Further Device Troubleshooting


    Follow the instructions at http://wireless.unimelb.edu.au/uniwireless.html


    1. Settings
    2. General
    3. Profiles (if not shown, connect to network as per normal)
    4. Delete any network profiles
    5. Retry connecting to network


    1. Click Start/Windows button
    2. Type “Command Prompt”
    3. Right click on the application, and click “Run as Administrator”
    4. Type in the following lines, clicking enter after each one
      1. netsh wlan delete profile name="UniWireless"
      2. netsh winsock reset
      3. netsh int ip reset
    5. Connect to the “Connect2UoM” network
    6. Go to https://xpc-prod.unimelb.edu.au
    7. Open NetworkWizardLoader.exe to run Cloudpath Express and connect to UniWireless


    1. Open Spotlight search (magnifying glass in top right corner of screen)
    2. Search for “System Preferences”
    3. Click on “Language and Region”
    4. Ensure the correct date, time and region settings are in place
    5. In Spotlight search, enter “Keychain Access”
    6. Click “login” then “Certificates” (left menu bar)
    7. Delete any non-Apple certificates
    8. In Spotlight search, enter “Profiles”
    9. Delete any profiles that appear
    10. Retry connecting to network
    11. If you are still unable to connect, it is possibly a device lockout. Wait 30 minutes without connecting to UniWireless or Eduroam, then try reconnecting.
  • Acceptable Use Policy (AUP) Portal Troubleshooting

    Sometimes a device can connect to the network, but then the AUP (Acceptable Use Policy) portal won't display, or will throw an error. Please note that eduroam does not have an AUP portal, so if you are in a rush, try connecting to eduroam.

    AUP portal not appearing, or web traffic not working

    Type captive.apple.com into any browser, which the network should redirect to the portal. If it throws an error, continue to next section.

    'Website cannot be displayed' or 'Page does not exist' error

    Try removing any static DNS server addresses and/or set to Automatic.

    Mac - System Preferences > Network > Wi-Fi > Advanced > DNS > DNS Servers (left)

    Windows - Control Panel > Network and Sharing Center > Wi-Fi  > Properties > Internet Protocol Version 4 > Properties > DNS Servers (bottom)

    'Radius session does not exist' error within portal

    Close the browser and reopen, navigate to captive.apple.com if necessary.

    'Invalid username or password' error within portal

    1. 'Forget' the Visitor network and reconnect to UniWireless.
    2. Double check that your username + password are entered correctly, then try a password reset.