FAQs

Student IT has multiple channels to provide support for you, whether you are studying remotely or on campus.  For online support, all students can contact us through chat or by submitting a support request. If visiting campus, you can find the locations and opening hours of our service desks here.

Printers and scanners are located in libraries and available to students. You can find out more about Student Print here. Please check the opening hours of libraries to plan your visit to campus.

You are able to access library software using myUniApps. More information can be found here. A list of software available for installation on your personal device can be found here.

Unfortunately, we are unable to assist with University-owned devices. The quickest way to get help for University-owned devices is to contact the Service Centre by phone on (03) 834 40888. If you are unable to call, please lodge an online support request here.

• Clear your browser’s cookies and cache before trying to log into the my.unimelb portal.
• Try resetting your password at accounts.unimelb.edu.au.
• If you’re still unable to login, please lodge an online ticket.

You can reset your password at accounts.unimelb.edu.au. We recommend resetting your student password every 6 months.

Each student at the University has a primary email address and an alias email address. Both email addresses redirect received emails to the same inbox – so don’t worry about missing out on any emails!

It is easy to remember that your primary email address is in the format username@student.unimelb.edu.au. This is the email you should use when connecting to the eduroam Wi-Fi network and when downloading software using your student account.

Dual Delivery and Blended Synchronous Learning are terms that describe how subjects that include online elements are being delivered and how you as a student can participate in them. Please see our Studying Remotely guide (points 6 and 7) for a full explanation on what these terms mean.